Refund policy

1. Returns

We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you may return it within 14 days of receipt for a refund or exchange, subject to the following conditions:

• Items must be returned in their original condition, unused, and with all original packaging and tags.
• Custom or personalized items are non-refundable unless they arrive damaged or defective.
• Sale items are final sale and cannot be returned or exchanged.

2. Return Process

To initiate a return, please contact us at deefloyd@azaleagiftshop.com  with your order number and reason for return. We will provide you with instructions on how to return your item(s).

3. Refunds

Once we receive your returned item(s), we will inspect them and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

4. Exchanges

If you need to exchange an item for a different size, color, or product, please contact us at [your contact information]. We will provide you with instructions on how to return the original item and process the exchange.

5. Shipping Costs

You are responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [your contact information] with your order number and a description of the issue. We will arrange for a replacement or refund as quickly as possible.

7. Non-Returnable Items

Certain items are non-returnable, including:

• Custom or personalized items
• Gift cards
• Sale items

8. Contact Us

If you have any questions or concerns about our Return Policy, please contact us at:

• Email: deefloyd@azaleagiftshop.com